Frequently asked questions

Today, the environment is at the heart of everyone's concerns.

The entire Le Rodin hotel team is committed to a high-performance environmental approach with the aim of constantly evolving towards the best practices recommended by the Green Key eco-label in order to reduce our impact on nature, preserve natural resources and limit pollution.

Developed in France after 1998, the Green Key eco-label is, from the name of the labeled establishments and even before, the first school of tourist establishments in France.

Thanks to the environmental policy of our establishment, our active contributions to environmental awareness, energy and water savings, reduction of waste production, the most responsible purchases in favor of short circuits and working with more committed actors and improving the local environment.

We obtained the Green Key label in 2022, and we rely on your cooperation to support us in our environmental efforts.


REDUCTION OF WATER  CONSUMPTION

  • Use of Ecolabelled products to reduce the polluting load of discharged wastewater;
  • Installation of water-saving equipment reducing our consumption by 30% for equivalent comfort
  • We immediately repair even the smallest water leaks.
  • Bathroom linen is not systematically changed every day, only when necessary or when customers request it by placing it in the bathtub or on the floor.

REDUCTION OF ENERGY CONSUMPTION

  • All the electrical installation is up to standard.
  • We have adapted the bulbs according to the location and the use of the lighting (low consumption bulbs, neon tube, etc.).
  • We turn off all lights in common areas for part of the night.
  • The temperature in your room is automatically set to 21°C in winter and 24°C in summer.
  • We use local companies for the maintenance of the building and equipment.
  • Light bulbs are replaced by LED bulbs to reduce electricity consumption;

 

WASTE MANAGEMENT

  • Recovery of recyclable waste accompanied by a sorting policy;
  • Our used batteries are collected and then sent to an approved sector.
  • We reuse the back of the sheets of paper used as a draft.
  • We no longer print our invoices in order to save paper and ink. We send them by email on
  • request.
  • Our accounting is computerized.

USE OF PRODUCTS THAT RESPECT  THE ENVIRONMENT

  • At breakfast, we offer a choice of organic products, regional and fair trade products as well as
  • homemade products (yogurts, panna cotta, pies, cakes, etc.)
  • We use Ecolabel products and white vinegar to descale and to disinfect when cleaning the rooms.
  • We use Ecolabel products for cleaning dishes and kitchen

This approach concerns all those involved in the life of the hotel: management, staff, suppliers and customers. Everyone at their own level can thus contribute to improving the environment.


The entire Logis Hotel le Rodin team is at your disposal to discuss our policy and our actions.

Yes the hotel pool is heated.

In accordance with the Law, these regulations being displayed in the office of the Establishment, any Customer taking possession of a room is deemed to have read them and accept their obligations.

SCOPE:  These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and related services ('the Services') offered by the Hotel (“the Service Provider” or the " Hotel") to consumers and non-professional customers ('The Customers or the Customer') on the Hotel's website. The main characteristics of the Services are presented on the Hotel's website. The Customer is required to read them before making any reservation. The choice and purchase of a Service is the client’s sole.

The Client declares:

● Have full legal capacity to commit to these General Terms and Conditions of Sale.

● Make reservations for hotel rooms and additional services for personal needs.

● Be able to save and print these General Conditions of Sale.

The Hotel’s details are as follows:

HOTEL LE RODIN

20 Rue Auguste Rodin

13200 Arles

These terms & conditions apply, to the exclusion of all other terms & conditions and, in particular, those applicable to other channels for marketing Services.

The Client is made aware that the Hotel concludes partnership agreements with third party travel providers, to enable him/her to search for, select and book rooms in the Hotel using the services provided by these partners on their websites. All hotel room bookings made under these conditions involve the Client reading and fully and unreservedly accepting the service provider's specific conditions, the terms & conditions of sale for the rate booked and these general terms & conditions of sale. The Client declares that he/she has obtained from the Hotel all the necessary and available information on the Website.

These General Terms & Conditions of Sale are accessible at any time on the Hotel’s Website and, where applicable, shall take precedence over any other contradictory version or document.

Unless proven otherwise, the data stored in the service provider's IT system constitutes proof of all transactions concluded with the Client. Thus, the entry of bank details, acceptance of the General Terms & Conditions of Sale, the Terms & Conditions of Sale for the rate or the Booking request, has the same legal effect, between the Hotel and the Client, as a handwritten signature on a physical document. The computerized records stored within the Hotel’s IT systems shall be kept in reasonably secure conditions and regarded as proof of communication, orders and payments involving the Hotel and the Client.

The Client declares that he/she has read these General Terms & Conditions of Sale (including the Personal Data Protection Charter) and has accepted them by ticking the box intended for this purpose, before completing the online booking procedure, as well as the General Terms & Conditions for Using the Hotel’s Website.

Confirmation of the booking of Services by the Client implies the unrestricted and unreserved acceptance of these General Terms & Conditions of Sale (including the Personal Data Protection Charter).

The Client confirms that he/she has the necessary capacity to enter into a contract and purchase the Services offered in the Hotel’s Website.

As these General Terms & Conditions of Sale may be subject to subsequent amendment, the applicable version for the Client’s purchase is that appearing on the website on the booking date.

These General Terms & Conditions of Sale are applicable for the period for which the services offered by the Hotel are online on the Hotel's Website. The Hotel reserves the right to temporarily or permanently close access to its Website. The Hotel reserves the right to temporarily or permanently close access to its Website.

BOOKINGS:  The Client selects the services he/she wishes to book on the Website, as follows:

  • He/she selects the type of room and the rate
  • He/she selects related services, where applicable
  • He/she checks and confirms the booking details, the total cost of the booking and the terms & conditions for the rate
  • He/she enters his/her details
  • He/she enters his/her debit/credit card details as a guarantee or for prepayment
  • He/she reads and accepts the general terms & conditions of sale and the terms & conditions for the rate selected before confirming his/her booking
  • He/she confirms his/her booking

The Client confirms that he/she is aware of the nature, purpose and procedures for booking Services offered by the Hotel and has requested and obtained the necessary information to proceed with his/her booking in full knowledge of the facts. He/she is solely responsible for his/her choice of services and that they are commensurate with his/her requirements, such that the Hotel may not be held liable in this respect.

The Client undertakes to provide the information requested on the Booking request and confirms the truthfulness and accuracy of the information provided.

The contractual information is presented in French and forms the subject of a confirmation, at the latest when the booking is confirmed by the Client.

For bookings made solely on the internet, a booking is recorded on the Service Provider's website when the Client accepts these General Terms & Conditions of Sale by ticking the box intended for this purpose and confirming his/her booking. The Client has the opportunity to check the details of his/her booking and its total price, and to correct possible errors, before confirming his/her acceptance. This confirmation implies acceptance of the entire General Terms & Conditions of Sale and constitutes proof of a contract of sale.

Therefore, it is the responsibility of the Client to check the accuracy of the booking and to immediately report any errors.

The sale of Services shall only be considered definitive once the Client has been sent a confirmation that the booking has been accepted by the Service Provider, by e-mail, and after the full price has been received by the latter.

All bookings made on the Hotel's Website constitute a contract concluded remotely between the Client and the Service Provider.

The Hotel reserves the right to cancel or refuse any booking from a Client with whom there may be a dispute relating to payment for a previous booking.

Every booking is made in the name of a Client and may not transferred to a third party under any circumstances.

Cancellation  of a Flexible rate booking:

In the event of the cancellation of a Flexible rate booking by the Client after it has been accepted by the Hotel but less than 48 hours before his/her arrival, for whatever reason, a sum equivalent to the total cost of the 1st night shall be rightfully collected by the Service Provider and charged to the Client, by way of compensation for the loss sustained.

Cancellation  / Amendment of a Non-cancellable Non-refundable rate booking:

In the event of the cancellation or amendment of a Non-cancellable Non-refundable rate booking by the Client, for whatever reason, a sum equivalent to 100% of the total prepaid amount shall be rightfully collected by the Service Provider and charged to the Client. The same shall apply should the Client fail to appear on his/her intended arrival date.

NO  SHOW at the scheduled times is equivalent to a cancellation.


PRESENTATION: The hotelkeeper has the freedom not to receive customers whose dress is indecent and neglected, customers with noisy or incorrect behavior, customers whose behavior is contrary to morality and public order. In case of abnormal behavior, the deposit will be retained.

PAYMENT : The room rate is established per day and payable in advance. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the Judge of the Civil Court of Marseille. The balance of the stay is payable on arrival. We accept the following credit cards: Visa, Mastercard, American Express. We ask everyone staying in our establishment to present an identity card for any type of payment. If you cannot provide us with this document, we will be forced to refuse your room rental request.

THREADING . Deception is an offense characterized by the fact of consuming a paid good or service: by knowing that one is unable to pay or by being deliberately resolved not to pay, while pretending to be willing to pay.

Filouterie is punishable by six months' imprisonment and a fine of €7,500 in addition to the damages.

THE ROOMS : The customer may not introduce  into the room third parties unknown to the hotelkeeper, unless authorized by the latter.

The rooms are rented for the number of people indicated corresponding to the type of room:

  • Single room: 1 person maximum
  • Double room: 1 or 2 people maximum
  • Triple room 1 to 3 people maximum
  • Family Room 1 to 4 people maximum

In the event of a breach of these regulations, the hotel reserves the right to invoice the responsible customer for the cost of the room(s) corresponding to the number of people found to be in excess, with or without the customer's presence, at the room rates in effect on the time of violation of the rules of procedure. The hotel will debit the credit card of the unscrupulous customer.

 

DAMAGE/THEFT: In the event of damage to interior and exterior furniture, deterioration or theft of linen, the hotel reserves the right to invoice the customer for the cost of repair or replacement for an amount equal to the amounts incurred and to debit the credit card given as a guarantee when booking.

IN  CASE OF INTERRUPTION OF THE STAY , there will be no refund. Likewise in the event of early departure, the stay is due in full. Delays on arrival or early departures can in no case give rise to reimbursement.

ANY  CANCELLATION, except after presentation of a death or hospitalization certificate, does not give rise to reimbursement.

OCCUPANCY TAX : The rates do not include Occupancy Tax, which is payable locally to the Hotel.

ACCESS  TO THE ROOMS : The rooms are made available to our customers checked, functional and in good condition. Any occupation of the room entails "ipso facto" recognition by the customer of the inventory of furniture according to the register kept by the Hotelkeeper.

Our customers are invited to report any breach immediately to the hotel reception.

Unless explicitly stipulated otherwise, the Room will be made available to the Client on the day of his/her arrival at 4 p.m. and the Client shall vacate the room on the day of his/her departure at 11 a.m, regardless of the customer's arrival time.

Should he/she fail to do so, the Client shall be charged for an additional night. The Client must check his/her departure date.

If he/she wishes to keep the room for an additional night, payment for the room must be made before 12 noon, subject to availability. In addition, your room is planned for a specific number of people; to ensure the security rules of the hotel you must not in any case accommodate additional people. Please ensure that the door to your room is securely closed before leaving the room or going to bed.

MANAGEMENT OF KEYS AND NIGHT ACCESS  BADGES 
 
The room key is an electronic key that the customer can keep with him. However, he must not entrust it to a third party and must be returned on the day of departure.
 In the event of non-return, the hotel will charge 5€ and debit the amount from the customer's credit card. For the rooms located on the ground floor, the door giving direct access to the swimming pool contains a key, it must not be removed in any case, in case of loss, it is invoiced 120 €.

PROHIBITIONS  : For security reasons and out of respect for everyone, it is strictly forbidden to smoke throughout the hotel. We remind you that the ban on smoking has been in force in all public places since January 2, 2008. It is also absolutely forbidden to smoke in the rooms for obvious reasons of safety and comfort; Failure to comply will result in compensation of €80/stay to restore the room to its original state.
 Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system to service. Likewise, it is forbidden to cook in the rooms, to take meals there or to bring drinks not provided by the hotel there, as well as to do your laundry there. It is also forbidden to store food in the minibars provided by the hotel. It is forbidden to use gas or electric appliances in the rooms, for example: stove, coffee maker, etc.

PETS:  Pets are accepted but subject to conditions: They must be kept on a leash in all the common areas of our establishment; For hygiene reasons, they are not allowed in the dining room and must not be left alone in bedroom. The price per animal is €12/night (in the event of damage, the bactericidal disinfection of the room will be charged at €90).

THE  RECEPTION declines all responsibility for your luggage or objects deposited in public places. The Customer's personal effects left in the Hotel room, in particular outside the safe or in the public areas of the Hotel, are entirely his responsibility. The Hotel cannot be held responsible for the loss, theft, deterioration or damage caused to the said effects.

THE MINIBAR is empty when customers arrive . On request, it can be filled during reception opening hours. Consumption will be charged to the room and must be paid at the end of your stay. It is reminded that the minibars do not have the function of fridge, for all fragile products, you can deposit them at the reception.

DISTURBANCES : To respect the rest of other customers, be careful not to slam the doors or make too much noise, especially between 10 p.m. and 8 a.m. Any neighborhood noise related to the behavior of a person or an animal under his responsibility, may lead the hotelier to invite the customer to leave the establishment without the need to carry out acoustic measurements, as soon as the noise generated is likely to affect the tranquility of the customers (art. R.1334-30 er R; 1334-31 of the Public Health Code), and to fight against the exploitation of minors (customer as accompanying ). A hotel room is a place of rest. All trade is strictly prohibited.

VIDEO SURVEILLANCE: For the safety of goods and people, the establishment is placed under video surveillance with recording. Only the cases provided for by law authorize the provision of images. 

THE  HOTEL'S INTERNAL RULES apply to all reservations. Any stay entails the  acceptance of the special conditions and the internal regulations of the hotel.


IN THE EVENT OF NON-RESPECT BY THE CUSTOMER OF ONE OF  THESE PROVISIONS, THE HOTEL OPERATOR WILL BE OBLIGATED TO INVITE THE CUSTOMER  TO LEAVE THE ESTABLISHMENT AND THIS, WITHOUT ANY COMPENSATION

Yes, the hotel has a private and secure parking. The parking fee is €10 per night. It is free for all reservations made on the hotel's website.

Yes we accept pets for a daily fee of 12 euros per animal.They are not allowed at the reception and by the pool and must be kept on a leash within the grounds of the property. Please contact us before you arrival

All the hotel rooms are non-smoking rooms. It is also not allowed to smoke in the public areas of the hotel, in accordance to National regulations.

In case of late arrival please contact us so that we can inform you of the procedure to follow.

Yes, we propose a free and secure Wifi access throughout the hotel 

  • Line 2 (Monday to Saturday): Arles Hôpital d'Arles <> Centre Commercial La Plaine de Montmajour

Itinerary: It links the Bigot, la Roquette and Trébon districts to the town centre, the Plaine de Montmajour and Aurélienne shopping areas and the hospital. It runs from Monday to Saturday and does not run on Sundays.

  • Route 12 (Sundays and public holidays except 25/12, 01/01 AND 01/05): Barriol <> C.C La plaine de Montmajour

Route: serves the districts of Barriol, Griffeuille and Trébon to the town centre and the Fourchon and La Plaine de Montmajour shopping areas.

Bus stop near the hotel: Saxy

Contact 

20, Rue Auguste Rodin

13200 Arles

Tel: 04 90 49 69 10

contact@hotel-lerodin.fr